Service
The Beating Heart of Brusselle
At Brusselle, engineering is the essence of our operations. In our engineering office, which is the beating heart of the organization, five engineers and a dedicated draftsman work on the most challenging projects. Here, winches and steering gears are designed, but also calculations are made to ensure the strength and accuracy of our products. Additionally, innovative solutions are devised for service issues, and projects are guided from the concept phase to successful completion. Our engineers are mobile and hands-on, capable of supervising the construction of a new winch in our workshop. Additionally, they conduct thorough inspections and personally undertake repairs or overhauls of winches or steering gears aboard ships, whether with or without the assistance of Brusselle’s mechanics.
Every task is executed with utmost precision, with both drafting and calculation work expected to be of the highest quality. The expertise and flexibility of our team enable us to develop customized solutions that fully meet the desires of our customers. Whether it’s designing new winches and steering gears or overhauling and modernizing existing systems, we deliver tailor-made solutions that meet the highest standards.
By continually responding to changing market trends, new standards, and sustainability, emission, and performance-related queries, we continuously improve our products and services. At Brusselle, we take pride in our ability to provide cutting-edge solutions that help our customers continue to innovate and excel in a dynamic market.
Service
Striving for Excellence
At Brusselle, delivering the highest quality to our customers is a top priority. We are dedicated to providing products and services that we can be proud of, with an unwavering focus on quality and reliability in every aspect of our work.
Our commitment to quality begins with the careful selection of components and spare parts, aiming for nothing less than the best for our customers. Each part undergoes thorough testing and inspection to ensure it meets our stringent standards for performance and durability. Machined parts such as rings, shafts, pins, and bushes, as well as gears and gearboxes, are not accepted at Brusselle without being accompanied by a material certificate. Welded parts are always provided with welding certificates. Components for essential onboard machinery, such as anchor winches and steering gear, undergo the full inspection process from plan approval for new machinery, through acceptance in our workshop, to certification during a FAT (Factory Acceptance Test).
Every day, we strive to uphold the reputation of the “Brusselle” label and fulfill our promise of quality in every aspect of our work, from design to production and service. Our commitment to quality is affirmed by our ISO 9001 certification, recognizing and supporting our ongoing pursuit of excellence in engineering, execution, and quality control.
Pursuing quality requires effort not only from our own team but also from our partners. We aim to build strong and lasting relationships with our suppliers, agents, installers, certification bodies, and service centers, based on mutual respect and careful attention to detail.
Thanks to our years of expertise, flexibility, and close collaboration with our partners, we at Brusselle are able to deliver a high-quality and competitive offering to the global maritime market, always in accordance with regulations and the specific requirements of our customers.
Service
Reliable Parts for Long-Term Continuity
At Brusselle, we spare no effort in ensuring the quality of each component, whether it’s engineered by us (such as valve blocks, castings, welding constructions) or meticulously chosen (such as electric motors, winch drives, pumps). Each component undergoes thorough quality control, where we verify material certificates and classification approvals upon request. Both the dimensions of our purchased base materials and the machined pieces are meticulously inspected to ensure they meet the specifications of our engineers.
Even for machines that are 30 years old, Brusselle parts remain available. If a part becomes obsolete or discontinued, we seek a contemporary alternative using our technical knowledge and archives. This ensures that our customers always remain operational with their Brusselle machines.
Our spare parts for steering gear equipment, such as hydraulic cylinders and steering valves, undergo rigorous testing in our assembly rooms to meet the highest class regulations.
Spare parts for winches, including brake bands, gear transmissions, and cast pieces, are accurately manufactured according to the original design. If necessary, they are tested (e.g. brake and friction cylinders) and provided with the required certificates.
Service
Fast and Flexible Revision and Repair Worldwide
At Brusselle, we strive for excellence in revision and repair to ensure that your equipment and machines continue to perform optimally, no matter where they are in the world. With a global service reach extending to South Africa, Singapore, the Bahamas, China, and beyond, we are ready to work on Brusselle machines.
The responsiveness and flexibility in revision and repair are made possible by our strong partnerships with shareholding firms Gardec and DMG Holland. Brusselle can deploy technicians and mechanics from these partners alongside our own engineers and technicians to carry out extensive repairs, revisions, and overhauls at short notice. Brusselle, as well as the partners, attach great importance to consultation and preparatory discussions with the customer and involved shipyards. During a dry dock, for example, smooth execution of the revision project is crucial, and therefore, certain aspects such as safety regulations, permits, availability of labor and tools need to be coordinated in advance.
Our experienced team of service technicians and engineers are ready to perform inspections, maintenance, and repairs on mechanical, hydraulic, electric, and pneumatic systems. Whether it’s routine maintenance, complex revisions, or urgent repairs, we provide professional and efficient service, regardless of your vessel’s location. Our BOSIET-certified service engineers and technical team are available to come aboard vessels in open seas.
For the revision of winches and steering gear, our experts can come aboard the ship to perform maintenance and troubleshoot issues. However, in the event that a full overhaul of the respective machine is required, this is preferably carried out in Brusselle’s workshops in Zeebrugge. This way, we can ensure a thorough and comprehensive revision, utilizing all necessary equipment and expertise.
Service
Expert Commissioning and Reliable Support
At Brusselle Carral Marine, we strive to provide tailor-made solutions that perfectly meet the needs of our customers. Our BCM team has the expertise and flexibility to conceptualize, design, and then implement these solutions.
When it comes to the sale of new-build steering gear and winches, as well as new net guiding systems and machine components, Brusselle’s customers often rely on the expertise of our engineers to commission the machinery and oversee the commissioning process. This ensures a smooth startup. Our service engineers are ready to perform these tasks, while we also engage the specialists from suppliers and partners to bring the necessary expertise and know-how on board during implementation, such as electrical cabinets and control units. Brusselle’s support can also be relied upon during the final sea trials, if desired.
For a new-build machine shipped from our workshop, it undergoes standard unloaded tests and a Factory Acceptance Test (FAT). After a thorough final inspection, each steering gear and winch is fitted with an identification plate, displaying its unique serial number (FN). This confirms that the item meets Brusselle’s stringent quality controls. Additionally, each machine has its own technical dossier, documenting any adjustments made during its lifecycle based on the serial number (FN). This registration system ensures consistent and accurate after-sales service, with processes documented and service data maintained. At every step of the process leading to a new-build Brusselle machine, consideration is given to its lifecycle and repairability in the future, aiming to maximize lifespan and minimize total cost of ownership.
